Return & Refund Policy

Return & Refund Policy

At AVLORIS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

📅 Right of Withdrawal

In accordance with applicable European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason.

📦 Return Period

We offer a 14-day return policy, starting from the date your order is delivered.

To initiate a return, please contact our customer support team before sending your item back.

✅ Return Conditions

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all accessories, manuals, and labels included.

  • Proof of purchase (such as your order confirmation or receipt) may be required.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used, worn, or damaged products

  • Products damaged after delivery due to misuse or improper handling

  • Hygiene-sensitive or personal care items once opened or used

  • Any item specifically marked as non-returnable

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.

  • The refund will be issued to the original payment method used for the purchase.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

🔁 Exchanges

We replace items only if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly delivered

If you receive a defective or incorrect item, please contact us within 48 hours of delivery and include photos of the product and packaging.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a tracked shipping service, as AVLORIS cannot guarantee receipt of returned items without tracking.

📩 Return Request

To request a return or ask any questions about our Return & Refund Policy, please contact our support team:

📧 Email: contact@avloris.shop

📱 WhatsApp: +44 203 322 9128

🕒 Customer Support: Available 7 Days a Week

We typically respond to all inquiries within 24 hours.